Friday, April 02, 2004
Man, they played an awesome joke on all the support staff at work today.
First they told us that we'd be getting a massive increase in call volume over the next month (when we can't support the one we have now). Then they told us we'd be getting 300+ new agents in and trained in the next month to compensate (when we don't have room for the people we have now). Then they're going to change the product that we support, so we're going to be the only North American support for the largest brand of desktops that we support, and so we all have to be retrained (I get training tomorrow and Saturday). Then they hinted that two of the support people would be promoted and that the rest would go back on the floor so that they could train a new batch (and thus NOT have to promote anyone else that deserves it).
The punch line was when they told us it wasn't a joke.
First they told us that we'd be getting a massive increase in call volume over the next month (when we can't support the one we have now). Then they told us we'd be getting 300+ new agents in and trained in the next month to compensate (when we don't have room for the people we have now). Then they're going to change the product that we support, so we're going to be the only North American support for the largest brand of desktops that we support, and so we all have to be retrained (I get training tomorrow and Saturday). Then they hinted that two of the support people would be promoted and that the rest would go back on the floor so that they could train a new batch (and thus NOT have to promote anyone else that deserves it).
The punch line was when they told us it wasn't a joke.
